Appointment Center Representative

Fogarty’s Home Services is a family-owned business that is part of a nationwide network of contractors that sets higher standards in the industry. We specialize in basement to attic insulation, window replacements, and home energy evaluations.

We are seeking an Appointment Center Representative to join our team. We strive to be the contractor of choice by consistently demonstrating integrity while providing the highest quality of service to our customers, community, and each other.

If you pride yourself in providing remarkable customer service and want to be valued for what you bring to the team, apply today to join us as our Appointment Center Representative.

Job Duties:

•  Performing all assigned duties in a professional, efficient, and timely manner

• Working collaboratively with the management team and other staff members to achieve the overall goals and objectives of the company

• Managing inbound and outbound calls, emails, text messages on behalf of the company, and daily entries to internal tools and documents in an efficient and timely manner

• Responding to leads and scheduling appointments for our Building Science Specialists according to company guidelines

• Pulling and/or preparing supporting documents for Building Science Specialist appointments

• Preparing mailings

Skills and Qualifications

•  Excellent verbal and written communication skills to interact clearly with customers, vendors, and other staff members

• Excellent organizational skills to keep accurate records and find vital information quickly

• Excellent time management skills to prioritize and complete assigned tasks throughout the day

• Excellent patience and listening skills to respond appropriately and interact positively with all customers

• Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive

• Ability to work independently and in a team environment

• Adaptability

• High Proficiency in Google Business Suite and Salesforce
   

Job Type:             Full Time

Hours:                  8:00 a.m. to 5:00

Salary:                  $16.00 - $18.00